Exchange Policy

Welcome to Biojess.shop Exchange Policy. We are committed to ensuring your satisfaction with every purchase. Please review the following policy for guidelines on exchanges.

1. Eligibility for Exchange

If you wish to exchange an item purchased from Biojess.shop,please note the following eligibility criteria:

• The item must be in its original condition, unused, and in the original packaging.
• Exchange requests must be made within 15 days from the date of delivery.

2. Exchange Process

To initiate an exchange, please follow these steps:

• Contact our customer service team at service@biojess.shop with your order number and details of the item you wish to exchange.
• Our team will provide you with instructions on where to ship the item for exchange.

3. Exchange Options

You may exchange the item for:

• The same item in a different size or color, subject to availability.
• An alternative item of equal or lesser value.

4. Shipping Costs

Shipping costs for the return of the original item and the shipment of the exchanged item are the responsibility of the customer unless the exchange is due to an error on our part or a defective item.

5. Inspection and Approval

Once we receive the item for exchange and inspect it to ensure it meets the eligibility criteria, we will notify you of the approval or rejection of the exchange. If approved, we will process the exchange promptly.

6. Contact Us

If you have any questions or concerns about our Exchange Policy, please contact us at service@biojess.shop

7. Policy Changes

We reserve the right to update or modify this Exchange Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

Thank you for choosing Biojess.shop. We value your satisfaction and are here to assist you with a seamless exchange process.